Citibot, a leading provider of interactive chat solutions for local governments, is experiencing increased adoption of its text and web chat technology as municipalities focus on delivering services in a digital environment.

AI is on the rise, and Citibot is proving that local government is ready for this technology to start making operations easier.

GovTech’s recent article about the growth of artificial intelligence-powered chatbots couldn’t have hit closer to home for Citibot.

When is trash day? When does City Hall close? Where can I get a business license?”. These answers and more are now a quick ‘hello’ text message away for citizens in North Charleston, South Carolina.