Citibot works with 311 call centers across the United States.

311 Agencies

Transform your city’s 311

We have worked with 311’s across the country. Through utilizing Citibot’s omni channel platform, agencies like NOLA-311 have cut down on call volume, increased outreach and effectively disseminated information to citizens.

Customer testimonials

Erica Mercadel

“Our partnership with Citibot has allowed us to broaden and diversify our platform to meet residents where they are. It is truly a pleasure to work with a team that prioritizes people first. Over the years our collaboration, shared goals, and objective of providing exemplary customer service has contributed to great success.”
Director of 311 Operations
City of New Orleans, LA
Andrew Spence

“We’re always looking to offer more accessible ways to communicate with our residents, and Citibot came to us at the perfect time. Our new virtual assistant ‘Archie’ has been a great addition to the Fairfield family.”
Chief Director, Information Services
Stafford County, VA
Teresa Wanambwa

"Citibot seamlessly integrated with our existing customer service platform Ask FAYNC, adding intelligent AI to our customer service platform. The Citibot team has supported us at every stage, ensuring our chatbot reaches its full potential." 
Call Center Supervisor
City of Fayetteville, NC
Marco Tovias

“Citibot has been a fantastic addition to our city. Ask MBTX! has allowed our residents to quickly get the information they need while also returning valuable time to our staff.”
Director of McAllen 311
City of McAllen, TX