Our Commitment
Citibot AI Ethics Commitment
At Citibot, we are committed to the ethical and responsible use of Artificial Intelligence (AI) to provide innovative chatbot solutions for local governments. Citibot supports the responsible use of AI as a proud member of the GovAI Coalition. We recognize the concerns surrounding AI capabilities and the potential security and safety risks associated with its use. To address these concerns and prioritize transparency, we pledge to adhere to the following principles in the development and deployment of our AI-powered chatbots:
Safety and Security: We prioritize the safety and security of user data. Our chatbots are designed with robust security measures to safeguard information, and we continuously update our systems to address emerging threats.
Data Privacy: Respecting user privacy is paramount. We strictly adhere to data protection regulations and ensure that any information collected is handled with the utmost confidentiality.
Transparency: We commit to being transparent about the capabilities and limitations of our AI chatbots. Customers and users will be informed that our generative AI relies exclusively on information available on the customer's website, promoting clarity in the chatbot's knowledge base.
Bias Mitigation: We strive to minimize biases in our AI algorithms. Our ongoing commitment includes regular audits and updates to identify and rectify any unintentional biases, ensuring fair and equitable interactions.
Continuous Improvement: We are dedicated to ongoing refinement and improvement of our AI technologies. Feedback from users and advancements in AI ethics inform our commitment to staying at the forefront of responsible AI development.
By embracing these principles, we aim to build trust with our current and future customers, assuring them that our AI is designed and operated with ethics, safety, and user satisfaction at its core.