Webinars
Ending the Hunt: Helping Frustrated Residents Find Answers Faster Without Staff Overload
Check out one of our 4 upcoming sessions with Local Leaders!
Are residents struggling to find answers on your website? Are staff overwhelmed by repetitive questions, with less time for essential tasks?
In this session, you’ll learn how AI chatbots can:
⭐️ Quickly direct residents to answers
⭐️ Provide instant responses to FAQs
⭐️ Free staff for critical tasks
⭐️ Enhance resident satisfaction with 24/7 support
Explore our past webinars
-
The Impact of Elections on Local Government Advancements
Hear from local leaders on how electoral outcomes shape policy decisions, technological advancements, and community engagement strategies at the local level.
11/7/24 -
Lessons for Progress: Outtakes from ICMA Conference 2024
Listen to public servants provide key takeaways and expert insights that will help you stay ahead in your field.
10/2/24 -
Optimizing Customer Service with AI for Peak Demand and Diverse Communities
In collaboration with Carahsoft, this webinar highlights how the Bexar County Appraisal District has transformed its customer service experience.
9/11/24 -
Lessons from Local Governments on Embracing Internal Change to Adopt AI
Hear from guest speakers Clayton Voignier and Roy Sapa'u on embracing internal change.
8/15/24 -
Harnessing AI for Multilingual Community Success
Hear from guest speakers Jay Warren and Erica Hayes on how they have engaged with their diverse communities utilizing AI.
6/13/24 -
Enhancing Resident Experience with AI
Watch this on-demand joint webinar with Carahsoft and Citibot as we explore the transformative impact of AI on resident experience, featuring insights from special guest Mark Kaminski of Stafford County, Virginia—recipient of the 2024 GovX Overall County Government Experience Award.
5/29/24 -
Navigating AI Regulations in State and Local Governments
Hear from guest speakers Gregg Turnbull and Micah Gaudet, experts in the application of AI for local government.
5/9/24 -
Mastering 311/Call Center Systems for Enhanced Service Delivery
Hear from an array of guest speakers including Laura Dunwoody, Director of Residence Experience for the City of Denver on the essentials to starting a 311.
3/27/24 -
Reducing the Fear Factor in Local Government
Hear from guest speakers Nathan George, City of Tillamook, OR and Kara Roberson, City of Wentzville, MO on mitigating the common fears within local government settings!
2/29/24 -
Cultivating Connections: Engaging Multilingual Communities
Hear from guest speakers Bill Way, City of Fairfield, and Mark Barham, City of Williamsburg, VA on innovative methods utilized by local government professionals to engage with diverse groups!
2/1/24 -
Revolutionizing Civic Engagement: Advancing Local Government Communications
Hear from guest speakers Stephanie Jantzen and Citibot’s own Janice Quintana on the latest advancements in local government communication.
12/23/23