Web Chat
AI Website Assistant for Government
Provide residents with instant answers and 24/7 support directly on your website.
Our embeddable AI assistant integrates seamlessly with your website to provide real-time support for residents.
Key Features
24/7 Availability
Reduces call volume and repetitive tasks so staff can focus on higher-priority work.
Boost Efficiency
Uses AI to understand government and resident language, triage requests, and route or resolve issues efficiently.
Automated Answers
Automatically responds to commonly asked questions using your approved website content.
Save Staff Resources
Provides residents with instant support at any time, ensuring questions and requests are handled day or night.
Service Requests
Allows residents to submit service requests directly through the chatbot for faster follow-up.
Integration
Connects with existing systems and tools to route requests, share data, and streamline workflows.
Make Every Conversation More Helpful
Give residents answers that reflect who they are, where they live, and what they need.
Speak Their Language
Make information more accessible with AI-powered conversations across 75+ languages.Deliver Location-Specific Answers
Connect your GIS data to provide accurate information based on a resident’s address or location.
We tailor our AI platform to match each municipality's unique brand, values, and vision.
Trusted by Government’s Nationwide
Not only is the technology improving our city overall, but working with Citibot is truly a partnership. They stepped up before we ever asked them to help us through difficult times. Citibot truly cares about us.
-Jay Warren
Director of Communication & Legislative Affairs
Arlington, TX
How Citibot Web Chat Improves Operational Efficiency
Opelika, AL saved
2500
hours of resident wait time in the first 3 years
Handles
94%
of inbound inquiries
Saved
$8,000
in the first 120 days
FAQs
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Residents can ask common questions, search for information, submit service requests, and be directed to the correct department or resource.
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Yes. The AI is always available, allowing residents to get answers and submit requests at any time, including nights, weekends, and holidays.
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Yes. Citibot Web Chat can support 75+ languages, making it easier for governments to serve diverse communities.
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The AI is trained on your existing website content and approved materials to ensure accurate, reliable responses.
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No. Citibot Web Chat supports staff by handling routine questions and requests, allowing employees to focus on more complex and high-priority tasks.
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Yes. Citibot follows government-appropriate security and data protection standards to ensure resident information is handled responsibly.
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You can schedule a no-obligation demo to see how Citibot Web Chat would work for your website.