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Overview
Williamsburg Virginia is the uppermost point of Virginia’s Historic Triangle. Home to the College of William and Mary and the Colonial Williamsburg Foundation—the world’s largest outdoor living history museum, the city has a population of 15,000, almost half of which are students.
Williamsburg turned to Citibot to provide better customer service and more effective communication options for its residents and visitors to engage with the city.
“I would absolutely recommend Citibot. I think the platform is in place that is going to carry this type of work into the future.”
— Mark Barham,
Director of Information Technology
Here are some of the findings from interactions Williamsburg residents have had with Citibot over the last two years:
Citibot has answered 79 percent of residents’ questions instantaneously without requiring assistance from the city’s staff
38 percent of residents who texted in were looking for city or staff information
24 percent of requests made were related to recycling
10 percent of interactions were about parking issues
