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In this webinar we delve into the latest advancements in local government communications. Explore exciting innovations that are transforming the way local governments engage with their communities.

In this webinar, we focus on three key areas:

✅ Equitable Engagement with Residents: Discover how local governments are leveraging technology to ensure that all residents have an equal voice in decision-making processes. 1 Learn about innovative platforms and strategies that facilitate meaningful and inclusive community participation.

✅ Connecting with Different Audiences: Explore how governments are tailoring their communication approaches to effectively engage diverse audiences. From utilizing social media channels to targeted messaging, discover strategies that enable governments to reach and connect with their constituents more effectively.

✅ Modernizing Customer Service with Omni-Channel Communications: Learn how local governments are embracing omni-channel communication solutions to enhance customer service experiences. Discover how technologies such as chatbots, AI-powered assistants, and self-service portals are streamlining interactions and improving satisfaction levels.

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Cultivating Connections: Engaging Multilingual Communities

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Mastering 311/Call Center Systems for Enhanced Service Delivery