Our Story
Citibot’s automated chat solutions are built for local government by people who understand local government.
Bratton and his father Joe preparing for The U.S. Conference of Mayors in 2016
Our Founder and CEO, Bratton Riley was brought up in a family committed to public service and is enthusiastic for the betterment of communities. As the son of longtime Charleston Mayor Joe Riley, Bratton brings a unique perspective to understanding issues facing local governments and the barriers of resident communication.
He previously worked in government for the Supreme Court of South Carolina and led development and legal practices for Maybank Industries, a maritime shipping and terminal company.
Bratton received a degree in history from the University of Virginia as well as a JD and MBA in International Business from the University of South Carolina. He’s a Liberty Fellow; an incubator for exemplary leadership in South Carolina in conjunction with the Aspen Global Leadership Network. Bratton has also served on and led nonprofit boards in the areas of education, the arts, and public health.
Much like his father, he holds a firm belief that local government should be accessible to all residents and in order to best serve the public, it is essential to give a voice to all and encourage diverse perspectives. It was through this principle that Citibot was formed.
When he founded Citibot in 2016, Bratton saw an opportunity to help local government better serve residents by breaking down the barriers of inclusion and leveraging communications technology to modernize the customer service experience.
Since then, Citibot has been dedicated to creating fully-integrated, artificial intelligence-powered chat solutions that are built with the specific needs of local government in mind. Beyond technology, the Citibot team believes in collaborative partnerships to ensure success and to serve the greater mission of empowering residents and creating connected communities.
Our Mission.
Citibot’s mission is to build trust between governments and residents through accessible chat communications.
We believe that government should…
Be accessible for all, regardless of age or socio-economic status.
Communicate on residents’ terms and in their preferred communication channels.
Leverage technology to drive efficiency and effective communication.
Build sustainable and scalable customer service platforms.
Provide a modern customer service experience.
Lead innovation.
