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Overview

Located between Washington D.C and Richmond, Stafford County has a population of over 160,000 residents. Stafford County chose Citibot to create a chatbot that would directly engage with residents.

"Our residents love the convenience of getting real-time answers to their questions, making service requests and receiving personalized messages. Thanks to Citibot, Stafford is better connected and more responsive than ever."

— Andrew Spence,

Stafford County’s Chief Director of Information Services

Since partnering with Citibot, the Stafford County has experienced a massive increase in engagement: 

  • Reclaimed 2 full working days per month for the county.

  • Boosted the fulfillment of FOIA requests from 1.5 to an impressive 2.6 requests per day.

  • Won the 2023 Government Experience Award for Overall County Government Experience for its innovative brand development of Ask Blu.

Insights