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Overview

Perry, Georgia is one of the fastest growing small cities in the peach state, with a 17% increase in their population from 2020 to 2023. With an influx of new families and residents of all ages, the City of Perry looked for new innovative technologies to reach their residents. Perry employed the use of Citibot’s text chat, alerts and web chat to connect with their new residents.

“Citibot's diverse range of products has truly transformed our approach to citizen engagement and customer service. Our residents enjoy seamless connectivity with the city around the clock. It's an unparalleled solution that has elevated our service to new heights.”

— Tabitha Clarke,

City of Perry's Senior Communication Manager

Since partnering with Citibot, the City of Perry has experienced a massive increase in engagement: 

  • Saved 348.5 hours of resident wait time

  • Saved 706.7 hours of city government time

  • Served 3,840 residents

Insights