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Overview

The City of Opelika is located in the heart of Alabama, with a population of 31,000 residents. Opelika partnered with Citibot to increase communication with residents and citizen engagement, taking significant steps towards building a more connected and responsive city.

"Connect Opelika is the gateway to instant access for our residents, providing quick and effortless ways to access vital city information and services. With the invaluable assistance of Citibot, we have revolutionized the way our residents obtain the information they need. "

— Leigh Krehling,

City of Opelika’s Community Relations Officer

Since launching in 2021, the City of Opelika has:

  • Saved 2500 hours of resident wait time

  • $74,340 of City funds saved

  • Served 3,840 residents

Insights