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Overview

The City of North Charleston is the state of South Carolina’s third-largest city with a population of 115,000 that grows to 250,000 to 275,000 people during the day. Responsible for a multitude of city services from trash pickup to pothole and street lights repairs, North Charleston turned to Citibot to help streamline communications and increase engagement and efficiency in service delivery.

"Because of Citibot, North Charleston can now better serve its community more rapidly and more efficiently, which benefits everyone."

— Ryan Johnson,

Public Relations and Economic Development Coordinator

After the first six months in use, the City of North Charleston improved citizen engagement and work order results, citing: 

  • 94% INCREASE in citizen engagement

  • Fixed 195% MORE street lights and traffic lights

  • Repaired or replaced 114% MORE trash cans

  • Filled 76% MORE potholes

  • Fixed 114% MORE street signs

Insights