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Overview
Formed in 1982, the Orleans Parish Communication District (OPCD) is the PSAP for all emergency communications via 9-1-1, and non-emergency communications via 3-1-1, within Louisiana’s Orleans Parish. The agency employs more than 180 individuals and provides emergency medical, fire and police dispatch for the millions of annual visitors and residents of the City of New Orleans. OPCD’s Mission is to get the Right People to the Right Place at the Right Time, Better than Anyone Else in the World.
Amid a surge in demand for services during the pandemic, NOLA-311 needed a way to provide equitable access to information and reduce pressure on emergency and non-emergency services lines.
“Our partnership with Citibot has allowed us to broaden and diversify our platform to meet residents where they are. It is truly a pleasure to work with a team that prioritizes people first.”
— Erica Mercadel Hayes
Director of 311 Operations
Since launching JAZZ in June 2021 early results show:
JAZZ receives an average of 1,900 monthly communications
66% of the communications residents have with JAZZ are done via text message
30% of communications are submitted to NOLA-311 staff for assistance
More than half of the issues reported are related to trash and recycling
