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Overview

A small suburb west of Chicago, the Village of Hillside is home to more than 8,000 residents. In 2021, the Village of Hillside partnered with CivStart to identify a solution to help improve government-resident communication. Through this program, Hillside chose Citibot as the solution to the Village’s problems.

"Citibot has revolutionized our communication with the citizens of Hillside, enabling effortless interaction between residents and the city. Through Citibot's text alerts, we ensure that residents receive timely updates for emergencies, events, and community news."

— Leslie Rios,

Village of Hillside’s Community Outreach Coordinator

Since launching in 2022, the Village of Hillside has:

  • Served 5.7% of their residents

  • Sent notifications to residents on Hillside news, events, emergency preparedness and senior information.

  • Experienced an uptick in attendance from Spanish-speaking residents in Village town hall meetings.

Insights