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Overview

As the largest city in the Rio Grande Valley, Brownsville is the second most historic city in Texas, with a diverse population, beautiful landscapes, and miles of walking, hiking, and biking trails. The city is full of life and regularly honors its rich history and unique culture with lively festivals and celebrations the entire city enjoys.  

Now home to SpaceX, Spaced Ventures, and the 24/7 streaming Space Channel, Brownsville has developed a space ecosystem, making the history-rich city primed to make history.  

“Citibot has been a fantastic resource to engage with our citizens using tools that streamline communications and give us the opportunity to build trust through an innovative platform.”

— Felipe Romero,

Director of Communications and Marketing

Since implementing a full city-wide rollout of BTX Engage in March 2021: 

  • An average of 141 residents use BTX Engage each month 

  • Nearly 1/3 of inbound communications are questions the bot can automatically answer with information readily available on the City’s website

  • 92.3% of communications are received through BTX Engage’s web platform 

  • 17% of those communications are service requests and messages processed by our conversational AI and routed directly into the city’s GovQA CRM 

Insights