Citibot, in collaboration with Tripepi Smith, published a compelling article on the transformative impact of ChatGPT on local government for the 2023 Capio annual conference.

PRSA recognized Orleans Parish Communication District for their excellent communication strategies using Citibot’s text and chatbot tools.

As of today, New Orleans is the first U.S. city to have a fully automated and integrated SMS and Web Chat system for its 311 center. Orleans Parish Communciation District has partnered with Citibot to launch “Jazz”, an automated customer service chatbot for residents of New Orleans. Now, residents can easily access city information and services with Jazz’s Text Chat and Web Chat features that are accessible 24/7 thanks to Citibot’s AI technology.

Citibot Web Chat is a built in web assistant that leverages AI-driven chatbot technology, machine learning and natural language processing and integrates with municipalities’ websites—interacting with their visitors to make it easier for them to ask questions, submit service requests and contact staff directly.