Citibot, in collaboration with Tripepi Smith, published a compelling article on the transformative impact of ChatGPT on local government for the 2023 Capio annual conference.

PRSA recognized Orleans Parish Communication District for their excellent communication strategies using Citibot’s text and chatbot tools.

As of today, New Orleans is the first U.S. city to have a fully automated and integrated SMS and Web Chat system for its 311 center. Orleans Parish Communciation District has partnered with Citibot to launch “Jazz”, an automated customer service chatbot for residents of New Orleans. Now, residents can easily access city information and services with Jazz’s Text Chat and Web Chat features that are accessible 24/7 thanks to Citibot’s AI technology.

Thao Hill joins Citibot as an advisor with more than 20 years of experience in GovTech. He is the Chief Customer Officer of ProcureNow, a market leader in public procurement software. Driven by his passion for improving government through technology and by his strong commitment to over-the-top customer service and employee advocacy, we are honored to welcome him to our team.

Citibot, a leading provider of interactive chat solutions for local governments, is experiencing increased adoption of its text and web chat technology as municipalities focus on delivering services in a digital environment.

Citibot was recently showcased in the UK based Apolitical in an article that shed light on the up-rise of chatbots across the globe. Apolitical focuses on the great new ideas in the public-private spaces so that these ideas can be shared to all communities around the world. One mention in particular was Citibot’s latest action to communicate with the citizens of North Charleston.

In January 2017, Citibot was accepted into the Harbor Accelerator, a 14-week intensive program for new businesses. The series is the brainchild of the Harbor Entrepreneur Center, a nonprofit organization dedicated to growing entrepreneurship and scalable companies headquartered in Charleston, South Carolina.

Members of the Citibot team traveled to Washington, DC to participate in South By South Lawn (SXSL), which brought together artists, tech company leaders, businesses and activists to share ideas and build relationships.