AI is on the rise, and Citibot is proving that local government is ready for this technology to start making operations easier. Since implementing Citibot’s chatbot technology, one city has already seen citizen engagement increase by 94 percent, and its government has become more than 112 percent efficient.

A recent GovTech article shed light on the true potential of AI and how this technology is transforming the business landscape. From streamlining the hiring process to tracking invoices and predicting client behavior, chatbots are making private sector organizations more efficient and ultimately more profitable.

The GovTech article also makes a case for why government needs chatbots, stating how AI can be used to “improve the environment, make public spaces safer and, most importantly, strip out the mundane, manual work that clogs up government operations.”

If local government can implement AI to tackle the small tasks, then officials can focus their time on the bigger picture and provide better service to citizens. Contact us to find out how Citibot can transform the way your city engages with citizens and make your operations more efficient. 

TAGS: